Krikuya Privacy Policy — Your Information is Secure With Us

We collect the following types of information for registration and service use at Krikuya. This information is necessary to verify your identity, secure your account, and ensure legal compliance.

Personal Identification Information:

• Full Name, Date of Birth, and Gender
• Address (current and permanent)
• Email address and phone number
• ID Number (NID, Passport, or Driving License)
• Identity documents with photo (for verification)

Financial Information:

• Payment Method Details (Mobile Banking Number, Bank Account)
• Transaction History (Deposits, Withdrawals, Bets)
• Participation in bonuses and promotional activities

Technical Information:

• IP address and device identifiers
• Browser Type, Operating System
• Login times and session information
• Information collected by cookies and similar tracking technologies

Krikuya uses the collected information for the following purposes. Each use is established on a legal basis and is intended to improve your service experience.

• To create, manage, and verify your account
• To process deposits, withdrawals, and other financial transactions
• To settle bets, calculate wins and losses, and process payments
• To detect and prevent fraud, money laundering, and other illegal activities
• To maintain legal and regulatory compliance (KYC, AML policies)
• To provide customer service and support
• To send bonuses, promotions, and offers based on your preferences
• To analyze and improve website and app performance
• To assist in dispute resolution and legal proceedings

Before using your information, we ensure there is a lawful basis, such as legal obligation, contractual necessity, or your consent.

Krikuya uses cookies and similar tracking technologies to enhance your browsing experience, remember preferences, and analyze site functionality. Cookies are small text files stored on your device.

The cookies we use:

• Essential Cookies: Essential for operating the site, such as maintaining login sessions
• Performance Cookies: Analyzes website usage and understands how to improve
• Functional Cookies: Remembers your preferences (language, currency)
• Marketing Cookies: Used to display relevant advertisements and promotions

You can delete or disable cookies from your browser settings at any time. However, disabling some cookies may limit site functionality.

Krikuya does not sell your personal information or rent it to third parties for marketing purposes. However, we may share your information with third parties in the following circumstances:

• Payment Processors: To process deposits and withdrawals
• Game Providers: To provide gaming services (game history, bet information)
• Identity Verification Services: For KYC and age verification
• Legal Authorities: For legal obligations, court orders, or investigations
• Analytics and Marketing Tools: For service improvement (Google Analytics, etc.)
• Business Transfers: In case of merger, acquisition, or asset sale

We ensure that all third parties working with us adhere to strict privacy and security standards and use your information only for necessary purposes.

Krikuya follows industry-leading standards to protect your personal information. We use a combination of technical, physical, and administrative security measures.

Our Security Measures:

• SSL/TLS Encryption: All data transmissions are encrypted
• Firewall and Intrusion Detection: Prevents unauthorized access
• Two-Factor Authentication (2FA): Additional login security
• Data Backup: Regular Backups and Disaster Recovery Plan
• Limited Access: Only authorized personnel can access information
• Regular Security Audits: Independent Third-Party Review
• Payment Card Industry (PCI) DSS Compliance: For card payment security

You have control over your personal information. Under applicable data protection laws (such as GDPR), you have the following rights:

• Right to Access: Right to know what information we hold about you
• Right to Rectification: Right to correct inaccurate or incomplete information
• Right to Erasure: Right to request deletion of your information under certain circumstances
• Right to Restrict Processing: Right to restrict processing under certain conditions
• Right to Data Portability: Right to receive your information in a machine-readable format
• Right to Object: Right to object to processing for specific purposes
• Consent Withdrawal: Right to withdraw consent at any time

Contact our customer service team to exercise these rights. We will process your request within 30 days.

Please note that some information may need to be retained for a specified period due to legal and regulatory requirements.

Krikuya does not knowingly collect personal information from anyone under 18 years of age. Our services are for adults only. We verify age during registration and ensure all users have reached the legal gaming age.

If we learn that a child has provided us with personal information without parental or guardian consent, we will take immediate steps to delete that information and close the account.

If you believe we have information from anyone under 18 years of age, please contact us immediately.

Krikuya may update this privacy policy from time to time. Changes may result from legal requirements, business practices, or technological improvements. Any changes will be published on this page and the "Effective" date will be updated.

In case of significant changes, we will notify you via email or website notice. Continuing to use Krikuya after the revised policy takes effect means you agree to the new terms.

We encourage you to check this page regularly so you remain informed about the latest privacy practices.

If you have any questions, concerns, or complaints about this privacy policy, the use of your personal information, or exercising your data rights, please contact our data protection team.

We are committed to answering all your privacy-related questions promptly and transparently. Our team is always ready to ensure your information is protected.

If you are not satisfied with our response, you have the right to lodge a complaint with your country's data protection authority.

Thank you for using Krikuya and trusting us. Your privacy is our priority.