Krikuya believes gaming should be entertainment, not a burden. We are committed to creating a safe and healthy gaming environment where you can enjoy playing within your limits.
Responsible gaming at Krikuya means staying aware, staying in control, and always playing for entertainment. We're here to support you on this journey.
Online gaming can be exciting entertainment, but for some people it can become a problem. Krikuya believes every player should be in control of their gaming and never neglect other important aspects of life.
Responsible gaming means you're in control of your time, money, and emotions. It means gaming isn't affecting your life — rather, it's just a form of entertainment.
Principles of responsible gaming:
Remember: in the long run, the casino always wins. Your wins are temporary and depend on luck.
Krikuya provides various helpful tools to keep your gaming under control. Using these, you can stay within safe limits.
Set a daily, weekly, or monthly deposit limit. Once reached, you won't be able to deposit for that period.
Set how long you'll play in one session. When the time is up, the system will prompt you to take a break.
Your session information (playing time, wins-losses) will be shown at regular intervals so you stay aware.
Take a temporary break from 24 hours up to 30 days. You won't be able to log in during this time.
Exclude yourself for 6 months, 1 year, or permanently. Your account will be fully locked during this time.
Set a daily, weekly, or monthly loss limit. Once you reach it, you won't be able to place bets.
You can activate any of the above tools by going to the "Responsible Gaming" section in your account settings. Once set, limits take effect immediately, and requests to increase them are processed after 24-72 hours. Requests to decrease are applied immediately.
If you or someone you know experiences the signs below, it may indicate problem gaming. Seeking help quickly is important.
If three or more of these signs apply to you, please seek professional support.
The Krikuya customer support team is always ready to help. You can also get support from the professional organizations below.
Self-Exclusion is a powerful tool that lets you completely block yourself from Krikuya for a set period. It's for players who feel their gaming is getting out of control.
Self-Exclusion periods:
While Self-Exclusion is active:
Your account will not reactivate automatically when the self-exclusion period ends. You must contact us via email or chat to request reactivation. At that time, the Krikuya team will speak with you and make sure you're ready to play again.
Go to your Account Settings > Responsible Gaming > Self-Exclusion and select your preferred period. Or contact customer support directly — we'll close your account immediately.
Krikuya strictly prohibits anyone under 18 from playing. We use advanced technology and procedures to verify age. Parents and guardians should monitor their children's online activities.
What we do:
Advice for parents:
If you learn that a minor is using Krikuya, please notify us immediately.
If you or someone you know is suffering from problem gaming, please seek help. Professional organizations provide free, confidential support.
Support organizations in Bangladesh:
International support organizations:
The Krikuya customer support team can also help you. Contact us 24/7 via live chat, email, or hotline. We'll protect your privacy and provide the assistance you need.
In an emergency or if you have suicidal thoughts, immediately contact 999 (National Emergency Service) or 01779554391 (Mental Health).